Last updated: 2026-01-23
1. Introduction
Royal Nicotine AB, company registration number 559544-0057 (”RoyalNicotine”, ”we”) respects your privacy. This privacy policy explains how we collect, use, store and protect personal data when you visit www.royalnicotine.com, make a purchase or otherwise interact with us.
This policy applies to all processing of personal data connected to RoyalNicotine’s business and is carried out in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR) where relevant.
2. Data controller
The data controller responsible for processing your personal data is:
Royal Nicotine AB
Address: Sunnersberg Lycke 2, 531 98 Lidköping, Sweden
Company registration number: 559544-0057
VAT number: SE559544005701
Email: info@royalnicotine.com
3. What personal data we collect
We may collect the following categories of personal data:
- Name
- Personal identity number or equivalent identifying information for age and identity checks through payment and delivery partners
- Contact details such as address, email address and phone number
- Payment information processed by Klarna, which RoyalNicotine does not store in full
- Order information such as order history, products and delivery status
- IP address and technical information when you use the website
- Communications with customer service
- We only collect the personal data that is necessary for the relevant purpose.
4. How we collect personal data
Personal data is collected when you:
- make a purchase in the Webshop
- create or use a customer account
- contact our customer service team
- visit the Webshop through cookies and similar technologies
5. Purposes and legal bases of processing
We process your personal data for the following purposes:
- Processing and delivering orders: performance of a contract
- Payment and invoicing: performance of a contract
- Age and identity verification: legal obligation
- Customer service and complaints: performance of a contract
- Bookkeeping: legal obligation
- Developing the Webshop: legitimate interest
- Marketing where relevant: consent or legitimate interest
6. Payment and third parties
Payments in the Webshop are processed by Klarna Bank AB. When you choose Klarna as your payment method, the necessary personal data is shared with Klarna in order to process payment, identification and credit checks.
RoyalNicotine never stores full card details.
Deliveries are carried out by external couriers. To deliver the order, we share the necessary personal data with the selected courier.
7. Cookies and similar technologies
RoyalNicotine uses cookies and similar technologies to ensure that the Webshop functions properly, to improve the user experience and to analyse traffic and behaviour on the website.
You can read more about cookies and how they are managed in our Cookie Policy.
8. Retention periods
We retain your personal data only for as long as necessary to fulfil the purposes for which the data was collected or for as long as we are legally required to keep it.
Order and accounting information is retained in accordance with applicable bookkeeping rules. Customer data is retained for the duration of the customer relationship, and information needed for legal claims is retained until the applicable limitation period has expired.
9. Sharing personal data
We share personal data with third parties only when necessary, for example with:
- payment partner Klarna
- couriers
- IT and hosting service providers
- authorities if required by law
- All partners must process personal data in accordance with applicable data protection law.
10. Your rights
You have the right to request access to your personal data, correct inaccurate information, request deletion, object to processing, request restriction of processing, receive your data in a structured format and withdraw your consent where processing is based on consent.
Requests can be sent by email to info@royalnicotine.com.
11. Data security
RoyalNicotine uses technical and organisational measures to protect personal data against unauthorised access, loss and manipulation.
12. Changes to this privacy policy
RoyalNicotine reserves the right to update this privacy policy. The latest version is always published in the Webshop.
13. Complaints
If you believe that we process your personal data contrary to applicable law, you have the right to lodge a complaint with the relevant supervisory authority.
14. Contact details
If you have any questions about this privacy policy or our processing of personal data, please contact us:
Royal Nicotine AB
Address: Sunnersberg Lycke 2, 531 98 Lidköping, Sweden
Email: info@royalnicotine.com