{"id":9812,"date":"2026-05-07T22:09:07","date_gmt":"2026-05-07T22:09:07","guid":{"rendered":"https:\/\/royalnicotine.com\/uk\/?page_id=9812"},"modified":"2026-05-07T22:09:07","modified_gmt":"2026-05-07T22:09:07","slug":"complaints","status":"publish","type":"page","link":"https:\/\/royalnicotine.com\/uk\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p><strong>Last updated:<\/strong> 2026-01-23<\/p>\n<h2>1. General information<\/h2>\n<p>Royal Nicotine AB, company registration number 559544-0057 (&#8221;RoyalNicotine&#8221;), aims to deliver high-quality products. If something is nevertheless wrong with your order, you can make a complaint in accordance with applicable consumer protection law.<\/p>\n<p>This page explains how to make a complaint and which conditions apply.<\/p>\n<h2>2. When can you make a complaint?<\/h2>\n<p>You can make a complaint about a product if it:<\/p>\n<ul>\n<li>is faulty<\/li>\n<li>was damaged on delivery<\/li>\n<li>is missing from the shipment<\/li>\n<\/ul>\n<ul>\n<li>RoyalNicotine is responsible for original defects in accordance with applicable consumer law.<\/li>\n<li>A complaint made within two months of discovering the issue is always considered to have been made in time.<\/li>\n<\/ul>\n<h2>3. How to make a complaint<\/h2>\n<p>To make a complaint, contact RoyalNicotine customer service by email and provide the following information:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Name and contact details<\/li>\n<li>A clear description of the fault<\/li>\n<li>Photos of the product and\/or packaging showing the issue clearly<\/li>\n<\/ul>\n<ul>\n<li>The more information you provide, the faster we can process the matter.<\/li>\n<\/ul>\n<h2>4. Handling of complaints<\/h2>\n<p>Once we have received your complaint, we will review the matter and may request additional information if needed.<\/p>\n<p>We will get back to you as soon as possible. In the event of an approved complaint, RoyalNicotine will primarily offer a replacement product or a refund in accordance with applicable law.<\/p>\n<h2>5. Refunds in complaint cases<\/h2>\n<p>If a complaint results in a refund, it will be made using the same payment method used for the purchase, normally within 14 days after the complaint has been approved.<\/p>\n<h2>6. Returns in complaint cases<\/h2>\n<p>If RoyalNicotine asks you to return the complained-about product, RoyalNicotine covers the return shipping cost.<\/p>\n<p>The return is made in accordance with the instructions provided by customer service.<\/p>\n<h2>7. Limitations<\/h2>\n<p>The right to complain does not apply to faults caused by:<\/p>\n<ul>\n<li>normal wear and tear<\/li>\n<li>incorrect handling or storage after delivery<\/li>\n<li>use of the product contrary to its intended purpose<\/li>\n<\/ul>\n<ul>\n<li>For hygiene and safety reasons, opened or used nicotine products cannot normally be returned unless the fault already existed at the time of delivery.<\/li>\n<\/ul>\n<h2>8. Disputes<\/h2>\n<p>If we cannot reach an agreement in a complaint case, you can contact the relevant consumer advice or dispute resolution body for your market.<\/p>\n<h2>9. Contact details<\/h2>\n<p>If you have any questions about complaints, please contact us:<\/p>\n<p>Royal Nicotine AB<br \/>Address: Sunnersberg Lycke 2, 531 98 Lidk\u00f6ping, Sweden<br \/>Email: <a href=\"mailto:info@royalnicotine.com\">info@royalnicotine.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 2026-01-23 1. General information Royal Nicotine AB, company registration number 559544-0057 (&#8221;RoyalNicotine&#8221;), aims to deliver high-quality products. If something is nevertheless wrong with your order, you can make a complaint in accordance with applicable consumer protection law. This page explains how to make a complaint and which conditions apply. 2. When can you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9812","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/pages\/9812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/comments?post=9812"}],"version-history":[{"count":0,"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/pages\/9812\/revisions"}],"wp:attachment":[{"href":"https:\/\/royalnicotine.com\/uk\/wp-json\/wp\/v2\/media?parent=9812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}