{"id":9590,"date":"2026-01-24T17:23:32","date_gmt":"2026-01-24T16:23:32","guid":{"rendered":"https:\/\/royalnicotine.com\/se\/?page_id=9590"},"modified":"2026-01-24T17:23:33","modified_gmt":"2026-01-24T16:23:33","slug":"reklamation","status":"publish","type":"page","link":"https:\/\/royalnicotine.com\/se\/reklamation\/","title":{"rendered":"Reklamation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Senast uppdaterad: <strong>2026-01-23<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Allm\u00e4nt<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Royal Nicotine AB, org.nr. <strong>559544-0057<\/strong> (\u201dRoyalNicotine\u201d) v\u00e4rnar om att leverera produkter av h\u00f6g kvalitet. Om n\u00e5got \u00e4nd\u00e5 skulle vara fel med din best\u00e4llning har du r\u00e4tt att reklamera enligt g\u00e4llande konsumentskyddslagstiftning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Denna sida beskriver hur du g\u00e5r tillv\u00e4ga vid reklamation samt vilka villkor som g\u00e4ller.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. N\u00e4r kan du reklamera?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Du har r\u00e4tt att reklamera en vara om den:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00e4r felaktig<\/li>\n\n\n\n<li>\u00e4r skadad vid leverans<\/li>\n\n\n\n<li>saknas i leveransen<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">RoyalNicotine ansvarar f\u00f6r ursprungliga fel som funnits vid leveransen och som visar sig inom <strong>tre (3) \u00e5r<\/strong>, i enlighet med konsumentk\u00f6plagen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamation som g\u00f6rs inom <strong>tv\u00e5 m\u00e5nader<\/strong> fr\u00e5n det att felet uppt\u00e4ckts anses alltid vara i r\u00e4tt tid.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. S\u00e5 g\u00f6r du en reklamation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r att reklamera en vara ska du kontakta RoyalNicotines kundservice via e-post och uppge f\u00f6ljande information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ordernummer<\/li>\n\n\n\n<li>Namn och kontaktuppgifter<\/li>\n\n\n\n<li>Tydlig beskrivning av felet<\/li>\n\n\n\n<li>Bild p\u00e5 produkten och\/eller emballaget som tydligt visar felet<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ju mer information du l\u00e4mnar, desto snabbare kan vi handl\u00e4gga ditt \u00e4rende.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Handl\u00e4ggning av reklamation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4r vi mottagit din reklamation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>granskar vi \u00e4rendet<\/li>\n\n\n\n<li>kan vi vid behov beg\u00e4ra kompletterande information<\/li>\n\n\n\n<li>\u00e5terkommer vi med besked s\u00e5 snart som m\u00f6jligt<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vid godk\u00e4nd reklamation erbjuder RoyalNicotine i f\u00f6rsta hand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ers\u00e4ttningsprodukt, eller<\/li>\n\n\n\n<li>\u00e5terbetalning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Val av \u00e5tg\u00e4rd sker i enlighet med g\u00e4llande lagstiftning.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. \u00c5terbetalning vid reklamation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Om reklamationen leder till \u00e5terbetalning sker denna:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>till samma betalmedel som anv\u00e4ndes vid k\u00f6pet<\/li>\n\n\n\n<li>normalt inom <strong>14 dagar<\/strong> fr\u00e5n det att reklamationen godk\u00e4nts<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Retur vid reklamation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Om RoyalNicotine beg\u00e4r att den reklamerade varan ska returneras st\u00e5r RoyalNicotine f\u00f6r returfrakten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retur sker enligt instruktioner fr\u00e5n kundservice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Begr\u00e4nsningar<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamationsr\u00e4tten g\u00e4ller inte f\u00f6r fel som beror p\u00e5:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>normalt slitage<\/li>\n\n\n\n<li>felaktig hantering eller f\u00f6rvaring efter leverans<\/li>\n\n\n\n<li>anv\u00e4ndning i strid med produktens avsedda anv\u00e4ndning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Av hygien- och s\u00e4kerhetssk\u00e4l kan \u00f6ppnade eller anv\u00e4nda nikotinprodukter i regel inte returneras, s\u00e5vida inte felet f\u00f6rel\u00e5g vid leverans.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Tvist<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Om vi inte skulle komma \u00f6verens i ett reklamations\u00e4rende har du r\u00e4tt att v\u00e4nda dig till <strong>Allm\u00e4nna Reklamationsn\u00e4mnden (ARN)<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RoyalNicotine f\u00f6ljer ARN:s rekommendationer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ARN: https:\/\/www.arn.se\/<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Kontakt<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vid fr\u00e5gor om reklamation \u00e4r du v\u00e4lkommen att kontakta oss:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Royal Nicotine AB<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adress: R\u00e5da Mossev\u00e4gen 10, 531 59 Lidk\u00f6ping<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-post: info@royalnicotine.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Senast uppdaterad: 2026-01-23 1. Allm\u00e4nt Royal Nicotine AB, org.nr. 559544-0057 (\u201dRoyalNicotine\u201d) v\u00e4rnar om att leverera produkter av h\u00f6g kvalitet. Om n\u00e5got \u00e4nd\u00e5 skulle vara fel med din best\u00e4llning har du r\u00e4tt att reklamera enligt g\u00e4llande konsumentskyddslagstiftning. Denna sida beskriver hur du g\u00e5r tillv\u00e4ga vid reklamation samt vilka villkor som g\u00e4ller. 2. N\u00e4r kan du reklamera? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9590","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/pages\/9590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/comments?post=9590"}],"version-history":[{"count":1,"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/pages\/9590\/revisions"}],"predecessor-version":[{"id":9591,"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/pages\/9590\/revisions\/9591"}],"wp:attachment":[{"href":"https:\/\/royalnicotine.com\/se\/wp-json\/wp\/v2\/media?parent=9590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}